Location & Hours

Our Guitar, Organ, and Electronic Repair departments operate out of our Lansing store, but we accept repairs at all of our store locations. Our technicians are typically available during regular business hours on weekdays. Instruments and equipment in need of service can also be submitted for an estimate on Saturdays, but estimates will be done the following Monday. See our Lansing store hours listed below:

 

Lansing Store Hours:

Monday–Friday: 9:30 am – 8:00 pm (Technicians typically available until 5:30 pm)

Saturday: 9:30 am – 5:00 pm (No technicians available; drop-off only)

 

 

Learn more about our Guitar, Electronic, and Organ Repair departments below.

Departments

 

Guitar Repair Department

Jason Thompson
Contact:

Phone: (517) 337-9700 Ext. 413

Email: jthompson@marshallmusic.com

ABOUT GUITAR REPAIR SERVICES

Marshall Music regularly stocks and orders parts and pickups from the following companies: All Parts, Duncan, Fender, Fishman, Grover, Gotoh, Graph Tech, Ibanez, Peavey, Switchcraft, Taylor, Washburn, WD, and Yamaha. Below is a list of several services that Jason Thompson performs on fretted instruments:

 

  • Setups

  • Floyd Rose Setups

  • Fretwork (i.e. Refrets and Leveling)

  • Restrings (6- and 12-String, Mandolins, Banjos, Dulcimers, and Autoharps

  • Hardware Installation (i.e. Tuners and Bridges)

  • Pickup Installation

  • Basic Electronic Rewiring

  • Nuts and Saddles

  • Strap Buttons

  • Structural Repairs

 

If you are in need of a repair, please note that all repair estimates and charges are determined on a per-instrument basis.

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Electronic Repair Department

ROB HARRIS
Electronic Repair Department Manager

Rob Harris has worked in the Electronic Repair department at Marshall Music for over five years. He studied electronic repair and transistor theory at Lansing Community College. Rob also has a wealth of field knowledge and experience, having worked for a decade in consumer electronics and the banking electronics industry. He is also a certified Fender technician.

 

Contact:

Phone: (517) 337-9700 Ext. 412

Email: rharris@marshallmusic.com

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Electronic Repair Gallery

Organ Repair Department

RAY PAQUET
Organ Repair Technician

Ray Paquet has spent 44 years with Marshall Music as an electronic service technician. He has been a member of the Musical Instrument Technician's Association (MITA) since its inception in 1983 and he is factory authorized and/or certified to perform repairs on several major brands, including Yamaha, Roland, Allen, Leslie, Baldwin, Lowrey, Hammond, Rodgers, Kawai, and many more.

 

Contact:

Phone: (517) 974-9445

Email: r.paquet@sbcglobal.net

ABOUT OUR ORGAN REPAIR DEPARTMENT
  • We specialize in the maintenance, repair, and upgrade of electronic organs, keyboards, and digital pianos, as well as Yamaha Disklavier reproducing pianos.

  • We offer professional and affordable in-shop service, as well as on-site repair service for churches, schools, homes, and businesses throughout Michigan.

  • Repair & Service Rates: There is a $64 travel charge for all local service calls. Long distance service calls are based on a $64 per hour travel rate (round trip). The on-site labor rate for all repairs is $96 per hour (prorated). Separate charges apply if parts are needed.

  • On-site repairs require the presence of a representative at the service location. A Marshall Music technician cannot enter a service location without a representative being present. Service is conducted on a C.O.D. basis with some exceptions: Schools, churches, and government institutions can be billed.

  • Estimates: If necessary, Marshall Music's Organ Repair department can provide estimates. Estimates are diagnostic work done at our regular labor rates. For individuals working within a strict budget, we are able to make accommodations. In the event that budget constraints are a main consideration, the owner should be present to make decisions regarding how far repairs proceed.

  • About MITA: For decades, Ray Paquet has been a member of the Musical Instrument Technician's Association, International (MITA). MITA is an organization composed of technicians and specialists around the globe who service and support the electronic music industry. With its central focus on education, MITA works with musical instrument manufacturers to provide annual training seminars for technician members.

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