Location & Hours
Our Guitar, Organ, and Electronic Repair departments operate out of our Lansing store, but we accept repairs at all of our store locations. Our technicians are typically available during regular business hours on weekdays. Instruments and equipment in need of service can also be submitted for an estimate on Saturdays, but estimates will be done the following Monday. See our Lansing store hours listed below:
Lansing Store Hours:
Monday–Friday: 9:30 am – 8:00 pm (Technicians typically available until 5:30 pm)
Saturday: 9:30 am – 5:00 pm (No technicians available; drop-off only)
Learn more about our Guitar, Electronic, and Organ Repair departments below.
Guitar Repair Department
Phone: (517) 337-9700 Ext. 413
ABOUT GUITAR REPAIR SERVICES
Marshall Music regularly stocks and orders parts and pickups from the following companies: All Parts, Duncan, Fender, Fishman, Grover, Gotoh, Graph Tech, Ibanez, Peavey, Switchcraft, Taylor, Washburn, WD, and Yamaha. Below is a list of several services that Jason Thompson performs on fretted instruments:
Floyd Rose Setups
Fretwork (i.e. Refrets and Leveling)
Restrings (6- and 12-String, Mandolins, Banjos, Dulcimers, and Autoharps
Hardware Installation (i.e. Tuners and Bridges)
Basic Electronic Rewiring
Nuts and Saddles
If you are in need of a repair, please note that all repair estimates and charges are determined on a per-instrument basis.
Electronic Repair Department
Our Electronic Repair technicians specialize in professional audio and vintage electronics, and our department is an authorized warranty service center for B-52, Egnater, Fender, Korg, Peavey, Roland, US Music Groups (which includes Randall and Washburn), Vox, and Yamaha. In addition, we perform non-warranty repairs on Mackie, Marshall, McIntosh, Orange, and many more. We perform several types of repairs, including re-tubing, modifications (including Bluetooth), full recapping, and all keyboard maintenance and repair. We also stock a large selection of vacuum tubes.
In need of a repair? Here is how it works: We charge a $30 bench estimate fee for equipment assessment. Should you decide to move forward with a repair, we will apply this fee as a deposit toward the final cost of the labor to perform the service. The hourly labor rate is $80 per hour and we strive for the fastest turn-around times possible.
Electronic Repair Department Manager
Rob Harris has worked in the Electronic Repair department at Marshall Music for over five years. He studied electronic repair and transistor theory at Lansing Community College. Rob also has a wealth of field knowledge and experience, having worked for a decade in consumer electronics and the banking electronics industry. He is also a certified Fender technician.
Phone: (517) 337-9700 Ext. 412
Electronic Repair Gallery
Organ Repair Department
Organ Repair Technician
Ray Paquet has spent 44 years with Marshall Music as an electronic service technician. He has been a member of the Musical Instrument Technician's Association (MITA) since its inception in 1983 and he is factory authorized and/or certified to perform repairs on several major brands, including Yamaha, Roland, Allen, Leslie, Baldwin, Lowrey, Hammond, Rodgers, Kawai, and many more.
Phone: (517) 974-9445
ABOUT OUR ORGAN REPAIR DEPARTMENT
We specialize in the maintenance, repair, and upgrade of electronic organs, keyboards, and digital pianos, as well as Yamaha Disklavier reproducing pianos.
We offer professional and affordable in-shop service, as well as on-site repair service for churches, schools, homes, and businesses throughout Michigan.
Repair & Service Rates: There is a $64 travel charge for all local service calls. Long distance service calls are based on a $64 per hour travel rate (round trip). The on-site labor rate for all repairs is $96 per hour (prorated). Separate charges apply if parts are needed.
On-site repairs require the presence of a representative at the service location. A Marshall Music technician cannot enter a service location without a representative being present. Service is conducted on a C.O.D. basis with some exceptions: Schools, churches, and government institutions can be billed.
Estimates: If necessary, Marshall Music's Organ Repair department can provide estimates. Estimates are diagnostic work done at our regular labor rates. For individuals working within a strict budget, we are able to make accommodations. In the event that budget constraints are a main consideration, the owner should be present to make decisions regarding how far repairs proceed.
About MITA: For decades, Ray Paquet has been a member of the Musical Instrument Technician's Association, International (MITA). MITA is an organization composed of technicians and specialists around the globe who service and support the electronic music industry. With its central focus on education, MITA works with musical instrument manufacturers to provide annual training seminars for technician members.